Algoma Public Health

Accessibility Plan

  • Facebook
  • Email

In 2005, the Ontario Government enacted the Accessibility for Ontarians with Disabilities Act (AODA). The AODA is a provincial law that recognizes the history of discrimination against persons with disabilities in Ontario and will require the development, implementation and enforcement of standards for accessibility to goods, services, facilities, employment, accommodation, and buildings for persons with disabilities.

Ontario’s first accessibility standard, Accessibility Standards for Customer Service, became law in 2008, and the Integrated Accessibility Standards (Information and Communication, Transportation & Employment) was enacted in 2011. These standards set out requirements that organizations are legally required to comply with.

The Accessibility Standard for the Built Environment, which only apply to new construction and extensive renovation is currently being developed, and will help remove barriers in buildings and outdoor spaces for people with disabilities.

The long term goal of this legislation is to achieve a barrier-free Ontario by 2025. AODA's legislative standards create employer obligations that will bring about necessary changes in the workplace. This will help organizations meet the needs of the public by requiring employers to create programs and systems that allow universal access to their products and services.

Statement of Commitment

Algoma Public Health (APH) is committed to providing a barrier-free environment for our clients, employees, students, job applicants, suppliers, visitors, and other stakeholders who enter our premises and access our services. As an Agency, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation, and eventually, for the Built Environment. 

Our Agency has made a commitment to accessibility for everyone who uses our services. Our Agency has an important responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our Agency’s compliance with accessibility legislation by incorporating policies, procedures, training for employees, and best practices. We will review these policies, procedures and practices on a regular basis.

Design of Public Spaces Standards (Accessibility Standards for the Built Environment)

APH's Policy

APH will ensure that any new construction or redevelopment of areas, facilities or structures that the APH intends to maintain meet the requirements set out in section 80 of the IASR. 

APH will maintain the following procedures for preventative and emergency maintenance of the accessible elements in its public spaces:

a) APH staff will perform regular monitoring and checks of accessible elements of APH public spaces; and,

b) APH staff, upon identification of any issue impacting accessible elements in APH’s public spaces, will report any findings to building operations management as soon as reasonably possible for timely remediation and/or emergency maintenance, where necessary.

In addition, and as outlined in the APH’s Accessible Customer Service Policy, in the event of any temporary disruptions affecting the accessible elements in the APH public space, due to maintenance or otherwise,  APH will notify the public through the following procedure:

a) In the event of a planned service disruption to facilities and services that are relied upon by people with disabilities to access APH goods or services, including accessible elements of APH public spaces that are not in working order, notice of the disruption shall be provided in advance.

b) In the event of an unexpected disruption, notice will be provided as soon as possible.

c) Notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities and services that may be available.

d) Notice may be given by posting the information in a conspicuous place on premises owned or operated by the APH, at customer service counters located at the APH Office and/or posted on the APH’s website or by such other method as is reasonable under the circumstances.


Date of Creation: June 1, 2015

Last Modified: December 19, 2017