Case & Contact Management

Algoma Public Health

Case & Contact Management

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Information for those who test positive for COVID-19, persons with symptoms compatible with COVID-19, close contacts, and workplaces 

IMPORTANT:If you have concerns about your symptoms, contact your doctor, health care provider or Telehealth Ontario (1-866-797-0000) for more information and guidance. The general COVID-19 phone line at APH does not provide medical advice.

If you develop severe symptoms requiring medical attention, such as shortness of breath or chest pain, call 9-1-1 or visit your nearest emergency department in Algoma.

The change in case and contact management in Algoma

Effective September 6, 2022, Algoma Public Health (APH) implemented changes to case and contact management processes to align with provincial guidance provided by the Ministry of Health on August 31. 

APH is no longer following up with every case or contact to provide individual guidance.

Instead, if you test positive through an assessment center in Algoma, you will receive a call from a non-local number (COVID-19 Provincial Workforce) or SMS text survey confirming your results and collecting data for the purposes of reporting and surveillance.

Reported data will help APH continue to conduct surveillance and provide outbreak management support to highest risk settings in Algoma to protect those most vulnerable in our communities.

Highest risk settings include hospitals, congregate living settings (e.g. long-term care homes, retirement homes, elder care lodges, group homes, shelters, hospices, correctional institutions, and hospital schools), and employee-provided living settings of International Agricultural Workers. If you live or work in a highest risk setting, you may receive follow-up by your employer, health and safety committee, or infection prevention and control team. 

Positive cases in the community will be asked to self-identify and inform their close contacts.

This webpage provides you with guidance to protect yourself and others.

This page provides guidance on what to do if:

  1. I want to get PCR tested for COVID-19
  2. I think I have symptoms of COVID-19
  3. I have symptoms of COVID-19 or tested positive for COVID-19 (RAT or PCR)
  4. I am a household member and/or close contact of someone who has COVID-19
  5. I work, volunteer or live in a high-risk setting
  6. I need help to self-isolate (e.g., I need a safe space or delivery of essentials like food)
  7. I am a parent, guardian or caregiver of a person who has symptoms of COVID-19 or tested positive
  8. My business/organization has staff who are symptomatic or tested positive for or have symptoms of COVID-19
  9. I feel overwhelmed or worried about COVID-19
  10. I want to speak with someone from public heath